an Alexa in Germany attempted to access his own voice history as per GDPR rules, however, he suddenly found he was able to listen to around 1,700 voice recording from a stranger after an Amazon employee sent the wrong files via a link. The company is obviously wants to avoid these types of incidents but puts this down to human error.
In a statement provided to TechCrunch who originally reported on the incident an Amazon spokesperson said “This was an unfortunate case of human error and an isolated incident,” “We have resolved the issue with the two customers involved and have taken steps to further improve our processes. We were also in touch on a precautionary basis with the relevant regulatory authorities.”
After the user who was mistakenly given access reported the error to Amazon, but didn’t hear back initially, however, Amazon deleted the files from the link. Unfortunately the action was too late as the user had already downloaded them to his computer. A man and woman can be heard speaking in the recordings, according to the report. A local publication who was given access to the files was able to determine the identity of the user based on details from the recordings.