The popular Video doorbell company Ring owned by Amazon has said that it has fired employees for spying on customer videos stored on its cloud servers. In a letter to senators obtained by Motherboard ring confirmed the dismissals.
“Ring’s mission is to make neighborhoods safer, and our vision is to provide affordable, accessible, and convenient security solutions for people’s home and neighborhoods. With Ring’s security cameras, customers can see, hear, and speak to visitors from anywhere through their smartphones, tablets, and PCs.”
“To your knowledge, have there been any documented instances of this access being abused?
Over the last four years, Ring has received four complaints or inquiries regarding a team member’s access to Ring video data. Although each of the individuals involved in these incidents was authorised to view video data, the attempted access to that data exceeded what was necessary for their job functions. In each instance, once Ring was made aware of the alleged conduct, Ring promptly investigated the incident, and after determining that the individual violated company policy, terminated the individual. In addition to taking swift action to investigate and take appropriate disciplinary action in each of these cases, Ring has taken multiple actions to limit such data access to a smaller number of team members. Ring periodically reviews the access privileges it grants to its team members to verify that they have a continuing need for access to customer information for the purpose of maintaining and improving the customer experience.”
Interestingly there have been four investigations in what looks to indicate that only one employee has been fired.