Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries.
The company said it trialed the initiative at 20 stores across North America, Europe, and Asia. It is today launching the program for the United States and will announce further regions in the future. Apple says the program targets the most common out-of-warranty repairs.
“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”
Apple says there is no cost to join Apple’s independent repair program. To qualify for the new program, businesses need to have an Apple-certified technician who can perform the repairs. The process for certification is simple and free of charge. To learn more and apply, click here. Qualifying repair businesses will receive Apple-genuine parts, tools, training, repair manuals and diagnostics at the same cost as AASPs.